Senior Endpoint Platform Engineer
I bring 15+ years of experience supporting enterprise endpoints, identity and access, security, automation, and infrastructure operations across telecommunications, technology, media, healthcare, and enterprise environments.
My work connects device lifecycle management with secure identity and practical automation. I help teams provision devices, deploy applications, improve compliance, remediate vulnerabilities, and turn operational data into useful reporting.
Selected impact
- Supported endpoint and identity environments serving 350,000+ users worldwide.
- Contributed to Microsoft-to-Google migrations affecting 400,000+ accounts.
- Supported mobility and endpoint operations for 70,000+ users and devices.
- Automated provisioning, deployment, and reporting with PowerShell, Python, SQL, and REST APIs.
- Improved Customer Effort Score by 21% through service and process improvements.
FOCUS AREAS
Platform & identity
Workspace ONE, Intune, MECM/SCCM, Active Directory, Entra ID, Google Workspace, IAM, Zero Trust, and endpoint security.
Automation & systems
PowerShell, Python, JavaScript, SQL, REST APIs, dashboards, workflow design, documentation, and local-first web applications.
Technical skills
Endpoints & management
VMware Workspace ONE (AirWatch) · Microsoft Intune · MECM / SCCM · Jamf · Enterprise mobility · Zero-touch deployment · Automated provisioning · Vulnerability remediation
Identity & security
Active Directory · Microsoft Entra ID · IAM · RBAC · Conditional Access · MFA · Group Policy · Zero Trust · Qualys · Rapid7 · Tenable · Tanium
Automation & reporting
PowerShell · Python · JavaScript · SQL · REST APIs · Reporting · Analytics · KPI dashboards
Infrastructure
Windows Server · Microsoft 365 · Google Workspace / G Suite Administration · Windows · macOS · Linux · iOS · Android
EXPERIENCE
Lead / Senior Unified Endpoint Management Engineer
Charter Communications · Nov 2024 – Present
- Led modernization across mobile and desktop endpoints; delivered conditional access and automated provisioning.
- Engineered zero-touch deployment pipelines for enterprise devices.
- Built compliance and vulnerability reporting connecting endpoint signals with operational teams.
System Administrator (Senior / Lead UEM)
Charter Communications · Feb 2022 – Nov 2024
- Administered Workspace ONE and Intune environments supporting 70,000+ users and devices.
- Authored PowerShell automation to streamline provisioning, policy remediation, and routine system maintenance.
- Partnered with security teams to validate configuration baselines and eliminate operational drift.
Technology Lead (Enterprise Endpoint Engineering)
Infosys Limited · Apr 2021 – Feb 2022
- Delivered endpoint architecture and deployment guidance across global client fleets.
- Managed enterprise identity integrations spanning Active Directory, Azure AD / Entra ID, and Google Workspace.
- Automated enterprise software packaging, distribution, and validation.
Senior Systems Administrator
Cognizant Technology Solutions · Oct 2017 – Apr 2021
- Administered enterprise directory services, group policy, and unified endpoint infrastructure.
- Built operational dashboards to surface patch compliance, software inventory, and identity health.
- Supported tier-three escalation and incident root-cause analysis.
Technical Specialist (G Suite Operations)
Adecco at Google · Mar 2016 – Jul 2017
- Supported enterprise customers through large-scale migrations from Microsoft to Google Workspace.
- Engineered directory synchronization and single-sign-on workflows for 400,000+ accounts.
- Documented identity federation patterns and operational runbooks.
Technical Support Consultant
Tribridge · Oct 2014 – Jan 2016
- Provided technical consulting for cloud infrastructure, directory services, and desktop platforms.
- Resolved complex escalations across identity, connectivity, and enterprise software.
- Improved Customer Effort Score by 21% through process improvements.
Education & professional development
Bachelor of Science, Business Studies — Computer Information Technology
Southern New Hampshire University
Associate of Science, Computer Information Technology
Everest University
CompTIA Network+ · LinkedIn Learning coursework in AWS and Azure administration.
G Suite Administration — Infosys course completion, March 31, 2022.